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Online | Conflict Resolution in the Workplace


Course Code: ONBS10 | Duration: 45 minutes | Price Grade: Standard

This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it.


    Who Should Attend Conflict Resolution in the Workplace Training?

  • The course will equip participants with skills which will help them to diffuse potentially confrontational situations and deal with abusive people.

    • Course Content

  • The Causes and Symptoms of Conflict at Work
  • Resolving Conflict
  • The Five Conflict Modes
  • Using the Modes
  • Assertiveness
  • Making Positive Outcomes
  • Problem Solving Workshops
  • Question and Answers

    • Related Courses

  • Equality, Diversity and Discrimination | Code: ONBS11


Online | Data Protection in the Workplace


Course Code: ONBS12 | Duration: 70 minutes | Price Grade: Standard

If you or your organisation handles personal information about individuals you have a number of legal obligations to protect that information.
Training should be a vital part of any company’s data protection policy. This course covers in detail: The benefits of good data protection, the rights of individuals in respect of their data, the data protection act, the issues that can arise from sharing data and the basic steps so you can start creating a data protection policy.


    Who Should Attend Data Protection in the Workplace Training?

  • This course would be ideal for staff who work with personal data within the workplace. Staff who work with personal data need to be aware of the data protection fundamentals.

    • Course Content

  • Benefits and Good Data Safety
  • Right and Conditions
  • The Data Protection Act
  • Data sharing and security
  • Creating a data protection policy
  • Putting it into practice
  • Handling the requests for personal data
  • Problem Solving Workshops
  • Question and Answers

    • Related Courses

  • Equality, Diversity and Discrimination | Code: ONBS11


Online | Equality, Diversity and Discrimination


Course Code: ONBS11 | Duration: 70 minutes | Price Grade: Standard

In this course we're going to be discussing two topics, 'equality' and 'diversity' and how they relate to one another. Understanding this will help us to identify and address issues of unfairness and discrimination in the workplace.


    Who Should Attend Equality, Diversity and Discrimination Training?

  • This course would be ideal for people who want to gain awareness of the value of equality and diversity, and will be encourage to promote equal opportunities in the workplace.

    • Course Content

  • What is Equality & Diversity?
  • Equality and Diversity Legislation
  • What do we mean by discrimination
  • Promoting diversity
  • Links between values attitudes and beliefs
  • Stereotypes, Prejudices and Discrimination
  • Institutional Discrimination
  • Valuing Others
  • Resistance to Feedback
  • Course Summary
  • Problem Solving Workshops
  • Question and Answers

    • Related Courses

  • Conflict Resolution in the Workplace | Code: ONBS10


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