Microsoft Dynamics

Microsoft Dynamics is a line of enterprise resource planning and customer relationship management software applications.

Microsoft Dynamics Introduction:

Course Code: ITS27 | Duration: 1 Day | Level: Introduction

This course demonstrates how to use this CRM platform to manage information, track leads, create action items, and enhance your sales process so you can have current data readily available, for more intelligent engagements with your customers.

    Course Requirements

  • No previous experience of Microsoft Dynamics is required however the delegate should have knowledge with Microsoft Office.

  • Course Content

  • Introduction To Dynamics
  • Dynamics CRM Data and Processes
  • Getting Started
  • Focus on My Work
  • Qualify a Lead
  • Work on an Opportunity
  • Focus on Customer Service
  • Problem Solving Workshops
  • Question and Answers


This training is given exclusively for your company only either here at PCS or at your own premises. (Evening and weekend dates are also available on request)

All training courses can be tailored using own company data or reslove specific probelms which staff may have to face. With all besopke training topics can be taken and combined from differnt stages or combine more than one course together


As you know, losing a whole day to training can prove to be an expensive investment. An individual may not need a full day's training if there are only a few elements of a program they really need to know or simply that they need refreshing on basic skills and are too embarrassed to say - we have a solution to the problem – Our IT Surgery!

We have IT Masters who can teach and consult to the highest level and provide solutions for any IT working problem. With these skills and experience to draw on, we have created a unique service whereby your employees can receive specific, individual training without the loss of a full working day.

We can turn one of your rooms into an ‘IT surgery' where employees can turn-up for scheduled appointments or we can move round Desk to Desk to help teach and solve problems with in your organisation


Our experienced IT Training team will circulate amongst your employees and identify from each member of staff what their particular IT problems and needs are. Our team will quickly evaluate the time needed for the IT Master to show and teach the appropriate tasks on the surgery day


Our IT Master will be based on-site in any available room awaiting IT problems or training requirements. On-site Training hours can be structured to fit your business operation, Our training surgery day is a 6 hour day but the start time can be flexible to suite your company working hours i.e. Surgery Day can start at 7.30am or stay open to 7.30pm if required. This unique service is the most efficient way for your company to train and increase productivity whilst keeping your training costs and lost time to an absolute minimum.

Online Live Training

All Of PCS Training Course can now be taught remotely from your office or even from home. Pringle PCS will give you Log in details which will allow you or your team to join the Live Training Session.

Training Requirments

With all live online training PCS will give a free 30 minutes setup and test to show how the remote learning will work. We test Internet speed, connection and show how easliy it is to join the live trainig.
Every delegate would need to have a working Camera and Micpohone to be able to interacte with the class. With Live Online Training Pringle PCS stronlgy recommed having Duel Screens or access to Tablet.

Company Classroom and 1-1

Live Online Training can be taught 1-1 or upto a classroom of 8 and all courses can be tailored to own company requirments


A Live Online Training schedule session is in total upto 6 hours of Training with added Breaks.


IT Scheduled Courses

Scheduled courses are held at PCS Training & Conference Centre and open to any learners from any organisation or company.

IT Course Price Grade Premium
Single Booking £150
Per Person
Multiple Booking On The Same
Day Scheduled Course
Per Person
IT: One To One £395

IT Company Classroom

This training is given exclusively for your company only, either here at PCS or at your own premises. (Evening and weekend dates are also available on request).

Company Classroom Cost
IT: 1 - 8 People £595

Bespoke & Premium Plus Negotiable Rates
Please Telephone To Discuss Rates negotiable, dependant on complexity of
structure & amount of development work required.

IT UK Contracted Rates

PCS offer a comprehensive range of IT training packages that can be delivered throughout the UK. (Evening and weekend dates are also available on request).

Cost Zone Individual Days
At Client Site
Consecutive Days
At Client Site
Premium Premium
70 Miles From Sheffield S9 5AB
£595 £495
UK Except Green And Red Zones
£695 £595
Inside M25 London Scotland - Ireland
£795 £695

% Discounts Available Related To Contract Size
No Travel / Hotel Expenses
PC Hire £10 Per Computer / Per Day
Server Hire £25 Per Computer / Per Day
Prices Ex VAT

Dynamics Online Quizzes

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