Microsoft Dynamics Training

This course demonstrates how to use Microsoft Dynamics CRM to manage information, track leads, create action items and enhance the sales process, so current data is readily available for more intelligent customer engagement.

Course Requirements

No previous experience of Microsoft Dynamics is required. Delegates should have knowledge of Microsoft Office.

Course Content

• Introduction To Dynamics: Understand the purpose and structure of Microsoft Dynamics CRM.
• Dynamics CRM Data and Processes: Learn how CRM data supports customer and sales processes.
• Getting Started: Navigate the system and begin working with records.
• Focus on My Work: Manage daily tasks and personal CRM activity.
• Qualify a Lead: Track, review and qualify leads within Dynamics.
• Work on an Opportunity: Manage opportunities through the sales process.
• Focus on Customer Service: Use CRM tools to support customer service activity.
• Problem Solving: Practical workshops and question-and-answer sessions.

Bespoke IT Training Day

This training is delivered exclusively for your company, either at PCS or at your own premises. Evening and weekend dates are also available on request.

All training courses can be tailored using your own company data or to resolve specific problems staff may face. Bespoke topics can be taken and combined from different stages, or more than one course can be combined together.

Bespoke IT Surgery Day

Losing a whole day to training can be expensive. An individual may not need a full day’s training if they only need help with a few areas or need refreshing on basic skills. PCS provides an IT Surgery solution.

PCS can turn one of your rooms into an IT surgery where employees attend scheduled appointments, or the trainer can move desk to desk to teach and solve problems within your organisation.

Booking & Evaluating Appointments

The PCS training team can identify each employee’s IT problems and needs, then evaluate how much time is needed for the IT Master to teach the appropriate tasks on the surgery day.

Online Live Training

All PCS training courses can be taught remotely from your office or from home. Pringle PCS will provide login details so you or your team can join the live training session.

Training Requirements

With live online training, PCS provides a free 30-minute setup and test to show how remote learning works. This includes testing internet speed, connection and how to join the live training.

Every delegate will need a working camera and microphone to interact with the class. PCS strongly recommends having dual screens or access to a tablet for live online training.

Company Classroom and 1-1

Live online training can be delivered one-to-one or for a classroom of up to eight delegates. Courses can also be tailored to company requirements.

Duration

A live online scheduled training session is up to six hours in total, with added breaks.

IT Scheduled Courses

Scheduled courses are held at PCS Training & Conference Centre and are open to learners from any organisation or company.

IT Course Price Grade	Premium
Single Booking	£150 per person
Multiple Booking On The Same Day Scheduled Course	£120 per person
IT: One To One	£395

IT Company Classroom

This training is delivered exclusively for your company, either at PCS or at your own premises. Evening and weekend dates are also available on request.

Company Classroom	Standard	Premium
IT: 1 - 8 People	£595	£900

Bespoke & Premium Plus

Option	Rate
Please Telephone To Discuss	Rates negotiable, depending on complexity of structure and amount of development work required.

IT UK Contracted Rates

PCS offers a comprehensive range of IT training packages that can be delivered throughout the UK. Evening and weekend dates are also available on request.

Cost Zone	Individual Days At Client Site	Consecutive Days At Client Site
Green 70 miles from Sheffield S9 5AB	£595	£495
Yellow UK except Green and Red Zones	£695	£595
Red Inside M25 London, Scotland and Ireland	£795	£695

Additional Notes

• Discounts are available related to contract size.
• No travel or hotel expenses.
• PC hire is £10 per computer, per day.
• Server hire is £25 per computer, per day.
• Prices exclude VAT.