Business Skills Training | Professional PA
Title: Professional PA
Course Code: SSG14 | Duration: 1 Day

The role of the PA is vital and requires a great deal of skill in supporting managers and administrative teams. This course will help you develop your skills as well as increasing your knowledge and confidence in your key role.

The interactive workshop is full of practical tips and suggestions that will allow you to improve your existing organisational skills. In addition you will be guided through your own action plan to identify future developments.

Who Should Attend Professional PA Training?

Anyone new to the role of Personal Assistant, who is looking to develop the role and improve their confidence.

Benefits From Attending The Training

An understanding of the roles and responsibilities of a PA
Recognition of the attributes of a good team player
Methods for assessing priorities
Negotiation skills to handle conflicts of interest
Systems and procedures for managing workload and keeping track of tasks
The ability to manage difficult people

Course Content

Defining the nature of the role and teamwork
Setting the boundaries
Identifying the challenges
An understanding of the roles and responsibilities of a PA
Understanding conflict
Question skills
Negotiating an outcome
Setting goals and objectives
Meeting deadlines
Agreeing priorities
Developing an action plan
Managing paperwork – storage and retrieval
Keeping track of tasks and outstanding actions
Using technology to help

Telephone: 0114 2813350 | Email: