framemainLeftExtraLong2frame2RightExtraLong2 Pringle PCS - Customer Care Pringle PCS | Customer Care | SSG06
Business Skills Training | Customer Care
Title: Customer Care
Course Code: SSG06 | Duration: 1 Day

This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often the first point of contact for customers. Throughout the course delegates will have the opportunity to discuss customer handling skills and share best practices.

Who Should Attend Customer Care Training?

Anyone working in a customer facing role, who wishes to improve their performance.

Benefits From Attending The Training

Greater confidence in dealing with customers both internal and external
Understand the importance of customer care
How to handle complaints in a positive way

Course Content

Recognise who the customer is
Commit to how important the customer is
Develop an understanding of what a customer wants
Consider the barriers to customer service
View each customer contact as an opportunity
Identify what causes a customer to complain
Observe what happens when service falls below the level of expectation
Create a checklist of action points to implement in the workplace