Online Training | Customer Service
Title: Customer Service
Course Code: ONBS25 | Duration: 75 Minutes

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation.

Who Should Attend Customer Service Training?

This course would be ideal for people who want to learn about the goals of great customer service, communication skills, understanding customer needs and much more.

Course Content

About the Course
What is Customer Service
The Goals of Great Customer Service
Discovering and Understanding Customer Needs
Delivering Maximum Levels of Customer Service
Communication Skills
Non-Verbal Communication and Body Languages
Dealing with Customer Complaints

Telephone: 0114 2813350 | Email: