Course Code: ITEX01 | Course Title: Working With Outlook | Duration: 1 Day
Delivery: Face To Face & Live Online
This course is designed for both beginners and self-taught users of Outlook. Starting with basic email functionality, such as sending and receiving emails, the course progresses to more advanced features like CC, BCC, Distribution Lists, Auto-replies, and Voting Buttons. It covers key components—Views, Toolbars, Emails, Calendar, Tasks, and Notes—and concludes with hands-on exercises integrating all features. By the end, users will feel confident in efficiently managing emails, scheduling and task organization within Outlook.

Who Should Attend Microsoft Outlook Training?
Administrative Assistants
IT Support Staff
Marketing Professionals
Receptionists
Course Requirements:
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No previous experience of Microsoft Outlook is required however the delegate should have knowledge in basic computer skills i.e. how to use a mouse and keyboard.
Course Content
What Is Outlook?: Discover features including menus, navigation, toolbars, and views
Guidelines & Etiquette: Manage SPAM and avoid using excessive uppercase text
Responding to Emails: Sorting, reading, replying, replying to all, and forwarding emails effectively
Sending Emails: Understand the proper use of To, Cc, BCC fields, subject lines and email body
Message Management: Organise emails by deleting or using folders for better structure
Attachments: Attachments and understanding differences when replying or forwarding emails
Printing: Print emails simply or exclude address lists for cleaner outputs
Proofing Tools: Use tools like spell check, grammar check and thesaurus
Deleted Items: Manage deleted items by emptying or restoring them when needed
Working with Contacts: Create, edit and delete contact entries
Calendar: Schedule, edit and delete calendar appointments for efficient time management
Working with Tasks: Create, edit and delete tasks to track and prioritise your workload
Basic Searching: Use search functions and view the Outlook Today feature to streamline workflow