Sales Professionals Managers and Team Leaders Customer Service Representatives Anyone in a Client-Facing Role
Negotiation and influencing skills are essential tools for success in today’s dynamic workplace. Whether dealing with clients, colleagues, or stakeholders, these skills go beyond traditional buyer-seller or management scenarios—they’re part of everyday interactions.
This course empowers participants to navigate negotiations and influence outcomes with confidence and professionalism. By enhancing your team's abilities, your organisation will benefit from improved collaboration, stronger working relationships, and a motivated workforce. Participants will gain practical techniques to approach negotiations, motivate others, and influence decisions effectively while fostering mutual respect and understanding.
Sales Professionals Managers and Team Leaders Customer Service Representatives Anyone in a Client-Facing Role
Plan effectively, gather information, and confidently handle conflict and deadlock Develop techniques to persuade, build trust, and foster cooperation with colleagues and clients Expand your influencing style and approach situations from multiple perspectives
Successful Negotiation: The fundamentals of negotiation and achieving positive outcomes Interactive Workshops: Real-world negotiation techniques to build confidence and adaptability Preparation: Plan and understand the other side’s perspective before entering negotiations Questioning Skills: Gathering key information while maintaining control of the conversation Confidence: Strategies to persuade and gain cooperation from colleagues, clients and managers Agreements: Move negotiation towards win-win outcomes while staying professional and assertive Authority: Navigate complex situations with managers or teams while avoiding manipulation Composure: Maintain control under pressure and handle challenging scenarios with resilience
