Customer Service Representatives Team Leaders Office Administrators Sales Professionals
This workshop is designed to empower you to make confident decisions and take proactive steps that align with your personal and professional goals. It focuses on building assertiveness, boosting self-assurance, and equipping you with the tools to handle challenging situations with clarity and purpose.
Customer Service Representatives Team Leaders Office Administrators Sales Professionals
Gain clarity on how confidence and assertiveness looks, sounds, and feels in everyday interactions Identify and challenge thought patterns that hold you back from achieving your potential Learn how to achieve better results while staying true to your personality
Self-Belief: Recognize and confront self-doubt while embracing your unique qualities Objectives Mastery: Set and achieve goals using Achievable, Realistic, and Time-bound strategies Effective Communication: Enhance your body language, listening skills and positive attitude Win-Win Confidence: Build the ability to achieve desired outcomes while avoiding conflict Motivation Techniques: Strategies to stay motivated and find resolutions that benefit everyone Decision-Making: Make decisions confidently without hesitating or second-guessing your abilities Rejection: Develop resilience and learn to see rejection as a stepping stone to self-improvement Boundaries: Master the art of setting boundaries while maintaining respect and understanding Conflict Resolution: Approach difficult situations assertively, ensuring outcomes that are fair Stress Management: Maintain self-control and composure when facing difficult conversations Life Focus: Create a path for personal and professional growth through prioritization and planning Scenario Workshops: Apply assertiveness and confidence techniques in real-world scenarios
