Business Skills Training | Customer Care
Title: Customer Care
Course Code: SSG06 | Duration: 1 Day

This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often the first point of contact for customers. Throughout the course delegates will have the opportunity to discuss customer handling skills, enabling a confident return to the workplace.

Who Should Attend Customer Care Training?

This course would be suitable for anyone who is new to or regularly requested to take notes and minutes of meetings.

Benefits From Attending The Training

Greater confidence in dealing with customers (internal/external)
Understand the importance of customer care in a sales environment
How to handle complaints in a positive way

Course Content

Recognise who the customer is
Commit to how important the customer is
Develop an understanding of what a customer wants
Consider the barriers to customer service
View each customer contact as an opportunity
Identify what causes a customer to complain
Observe what happens when service falls below the level of expectation
Create a checklist of action points to implement in the workplace
Telephone: 0114 2813350 | Email: